Refund & Shipping Policy

Refund & Shipping Policy – Cook Mag Media Ltd

Effective date: 13 June 2026
Last updated: 13 June 2026

Company: Cook Mag Media Ltd
Website: https://www.cook-mag-media.com
Email: support@cook-mag-media.com

Part A: Shipping Policy

1. Shipping destinations

We ship to addresses within the United Kingdom and worldwide (subject to customs and import restrictions for food products).

2. Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays)

You will receive a confirmation email with tracking information once your order ships

3. Shipping methods and delivery times

Destination

Shipping method

Estimated delivery

Cost

Standard

2–4 business days

£3.99 or free over £50

Express

1–2 business days

£5.99

International Standard

5–10 business days

Calculated at checkout

Rest of world

International Standard

7–14 business days

Calculated at checkout

4. Customs and import duties (international orders)

International orders may be subject to customs fees, import duties, or taxes

These fees are the responsibility of the customer

We are not responsible for delays caused by customs

5. Lost or damaged in transit

If your package is lost or damaged during shipping, please contact us within 14 days of the estimated delivery date

We will file a claim with the carrier and either replace the product or issue a refund

6. Incorrect shipping address

You are responsible for providing the correct shipping address

If a package is returned to us due to an incorrect address, you will be charged for re-shipping

Part B: Returns & Refund Policy

1. Our 30-day return policy

You have 30 days from the date you receive your order to request a return for physical products (kitchen tools, cookware, packaged food items).

2. Return conditions

To be eligible for a return:

Products must be unused and in original packaging

Food products: must be unopened and sealed (for hygiene and safety reasons)

Kitchen tools: must be unworn, unwashed, with all original tags/labels

Non-returnable items:

Digital content (video courses, downloads) – once accessed, no refund

Perishable food items that are opened

Hygiene-related items (e.g., cutting boards, knives) if opened

3. How to request a return

Email us at support@cook-mag-media.com with:

Order number

Product name(s)

Reason for return (with photos if damaged)

We will provide a return shipping address

Pack the item securely and ship it back (at your cost unless the item is faulty)

4. Refund process

Once we receive and inspect your return (within 5–7 business days), we will notify you

Approved refunds will be issued to your original payment method (Stripe, Wise, or PayPal)

Refunds typically appear within 5–10 business days depending on your bank/payment provider

5. Restocking fee

No restocking fee for standard returns

6. Return shipping costs

Customer pays return shipping unless:

The item was faulty or damaged

We sent the wrong item

In these cases, we will cover return shipping costs

7. Faulty or incorrect items

If you receive a faulty or incorrect item:

We will arrange a replacement or full refund at no cost to you

Part C: Digital Content Refund Policy

1. No refund on accessed digital content

Due to the nature of digital products (video courses, downloadable recipes), we do not offer refunds once the content has been accessed or downloaded.

2. Exception – technical issue

If you cannot access your purchased course due to a technical error on our side (e.g., broken link, server issue), we will:

Fix the issue and grant access, or

Issue a full refund if we cannot resolve the issue

3. Pre-access cancellation

If you purchase a digital course but have not accessed or downloaded any content, you may cancel within 14 days under UK Consumer Contracts Regulations and receive a full refund.

To request a pre-access cancellation: email support@cook-mag-media.com with your order number.

Part D: Contact for refund/shipping issues

Cook Mag Media Ltd
Email: support@cook-mag-media.com
Website: https://www.cook-mag-media.com

Please include your order number in all correspondence.

Support Email